Privacy policy

Threadsngiggles (“we,” “us,” “our,” or the “Company”) respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, store, and share your information when you visit or make a purchase from threadsngiggles (the “Website”).

By using our Website, you agree to this Privacy Policy and consent to our processing of your personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable Indian laws.

1. Definitions

For the purposes of this Policy:

  • “Personal Data” means any data about an individual who is identifiable by or in relation to such data.
  • “Data Principal” means you — the individual to whom the data relates.
  • “Data Fiduciary” refers to Threadsngiggles, which determines the purpose and means of processing your data.
  • “Processing” means any automated or manual operation on personal data, such as collection, storage, use, sharing, or deletion.

2. Data We Collect

We collect the following categories of personal data:

2.1 Data You Provide Directly

  • Name, phone number, email ID
  • Shipping and billing address
  • Payment details (handled via secure third-party gateways — we do not store card information)
  • Account login credentials (encrypted)
  • Any messages or emails you send us (e.g. customer support or feedback)

2.2 Data Collected Automatically

  • IP address, browser type, device ID, operating system
  • Pages viewed, session duration, and website navigation data
  • Cookies and similar technologies used for analytics, personalization, and cart management

2.3 Data from Third Parties

  • Payment partners (e.g. Razorpay, PayU, or Stripe) for payment verification
  • Logistics partners for order delivery
  • Analytics and marketing tools (e.g. Google Analytics, Meta Pixel) for improving user experience

3. Purpose of Processing

We process your personal data only for lawful and specific purposes, including:

  • Order Management: Processing and fulfilling your purchases, returns, and exchanges.
  • Customer Support: Assisting with queries, feedback, and complaints.
  • Marketing & Communication: Sending promotional offers, updates, and newsletters (only with your consent).
  • Analytics & Improvement: Understanding usage patterns to improve our Website and services.
  • Legal & Compliance: Meeting legal obligations, preventing fraud, and ensuring platform security.

We will not use your data for any purpose that is not reasonably connected to the purposes listed above, without obtaining your fresh consent.

4. Lawful Basis of Processing

Under the DPDP Act, Threadsngiggles processes your personal data based on one or more of the following lawful grounds:

  • Consent: When you provide personal data voluntarily (e.g. account creation, email signup).
  • Performance of a Contract: When processing is necessary to deliver your order or service.
  • Legal Obligation: When required by applicable law or government authority.
  • Legitimate Use: For reasonable business purposes such as fraud prevention, site analytics, and security.

You may withdraw consent at any time by contacting us.

5. Data Sharing & Disclosure

We do not sell your personal data. However, we may share it with:

  • Service Providers: Payment gateways, courier partners, web hosting, and marketing tools under confidentiality agreements.
  • Legal Authorities: When required by law or judicial order.
  • Business Transfers: In case of merger, acquisition, or restructuring, with notice provided to you.

All third-party processors are obligated to follow data protection standards equal to or higher than those prescribed under the DPDP Act.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes stated above or as required by law.
Once no longer needed, data is securely deleted, anonymized, or archived in compliance with the DPDP Act.

7. Your Rights as a Data Principal

As per the DPDP Act, 2023, you have the following rights:

  • Right to Access: You can request details of your personal data processed by us.
  • Right to Correction: You can ask us to correct or update inaccurate data.
  • Right to Erasure: You may request deletion of your personal data, subject to legal requirements.
  • Right to Withdraw Consent: You can withdraw consent for data processing at any time.
  • Right to Grievance Redressal: You can raise a complaint regarding data handling.

8. Data Security

We use industry-standard safeguards, including:

  • HTTPS secure transmission
  • Encrypted databases and password protection
  • Access control for internal staff
  • Regular system audits and vulnerability checks

While we implement strong security measures, no online platform can guarantee absolute security. Any data you provide is shared at your own risk.

9. Grievance Redressal & Contact Information

Threadsngiggles

📧 Email: support@threadsngiggles.store

🏢 Address: Surat, Gujarat, 394510

📞 Phone: +916355182686

10. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Maintain shopping cart sessions
  • Measure site traffic and improve performance
  • Show personalized ads and recommendations

You can manage or disable cookies in your browser settings. Note that disabling cookies may affect site functionality.

12. Changes to this Policy

We may update this Privacy Policy periodically to reflect legal or operational changes. Any major revisions will be notified via email or website notice. The “Last Updated” date will indicate the latest version.

13. Consent

By using our Website, creating an account, or placing an order, you hereby consent to our collection and processing of your personal data in accordance with this Privacy Policy and the DPDP Act.